Table of Contents
- How do I contact ECS?
- Something is wrong with my computer, but I don’t know how to describe it. Any tips?
- Network Access
- Is the Copy Center open?
- I have questions about how to run a copy job and I’d like to talk to someone about it in person. How and when can I do that?
- I want to learn more about using the copiers, especially for common jobs related to scores. How should I do that?
The Eastman Media Lab is now open on Mondays, Wednesdays, and Fridays, from 9am-6pm. The lab’s up-to-date schedule is posted on the lab doors, as well as on our website. Please note that due to social distancing measures, space in the lab is now limited, and all students must make a reservation in order to use the stations in the lab. Reservations can be made at the following link: https://esmmedialab.skedda.com/. If assistance will be needed from Media Lab staff (either in-person or otherwise), please specify this request in your reservation, along with any relevant information. We look forward to seeing you in the lab!
Since we are working remotely, email would be great, thank you! You can also leave a voice message at (585) 274-1130 – we check voicemail many times during the day!
- Helen Smith, Director
Contact Helen via email at email@example.com
- Nana Stotz, Operations Coordinator
Contact Nana via email at firstname.lastname@example.org
- Samantha Andrew, Project Manager
Contact Sam via email at email@example.com
- Lou Chitty, Audio/Multimedia Engineer
Contact Lou via email at firstname.lastname@example.org
- Ray Cordello, Audio/Multimedia Engineer
Contact Ray via email at email@example.com
- Mike Farrington, Audio/Multimedia Engineer
Contact Mike via email at firstname.lastname@example.org
- John Truebger, Audio/Multimedia Engineer
Contact John via email at email@example.com
- Rich Wattie, Audio/Multimedia Engineer
Contact Rich via email at firstname.lastname@example.org
I want to borrow a camera/audio recorder/microphone/mic stand/etc. How do I do that?
Unfortunately, due to COVID restrictions and sanitization requirements, we are not loaning out any recording equipment at this time.
I want to share my classroom on Zoom, so that online participants can see me, but also the students all at once. How do I do that?
Please get in touch with us – we have zoom carts that include a camera/monitor/computer. To request a Zoom cart, please email email@example.com.
I want to have an event live-streamed. How do I do that?
We automatically livestream degree recitals. If you do not want us to livestream your degree recital, we would have to hear from you via email. We do not list these on the website, leaving it to you to share the stream link with whoever you would like to share it with; you are welcome to post this on your social media to get the word out or share the link with them. Please contact Nana Stotz to get the livestream information.
If in Kilbourn, and you are a pianist, do you want us to use the house left (making it possible to see the keyboard and hand movement), or house right camera? We will need at least one week’s notice prior to the event for internal scheduling and logistics. Streaming usually begins about 15 minutes prior to your recital time. Visitors can go here http://esm.rochester.edu/live to see a list of scheduled events or pick a link at the bottom of the page to see a specific performance hall.
We automatically livestream ensemble performances. If you do not want us to livestream the performance, we would have to hear from you via email. Please contact Nana Stotz for more information.
These are decided on a case-by-case basis.
If my degree recital requires sound reinforcement, and if I would like help with that, what information do I need to provide, to whom, and how far in advance?
For all sound reinforcement requests, contact Nana Stotz. Regarding timing: the sooner the better! These requests are currently being approved on a case-by-case basis.
Please be ready to provide information about:
- the piece
- the specific sound requirements
- the instructions from the composer
- where it lies within the program
- a stage plot
- your availability for a pre-performance sound-check
I’m faculty and need to book recording sessions for my course. How do I do this?
Faculty should communicate with T&MP Director, Helen Smith, to start the conversation about scheduling the recording session(s). After that, the request is sent to the Dean’s Office, and of course, the Concert Office for hall availability.
Can I get an event live-streamed but have it behind a password, so that it’s not available to the general public?
Please contact Nana Stotz.
What will recordings sound like without an audience in the seats?
Have no fear! The recording will not be too reverberant – the audio is captured through the hanging microphones in the hall, which are monitored by the engineer recording the concert from the recording studio.
Recordings are searchable through the Sibley Library.
Sibley “listening copies” are streamable here: https://archive.esm.rochester.edu/. They are available to the Eastman community only on campus, or through a VPN connection off campus.
If I’d like to get a copy of a concert, what do I do?
You may obtain a copy of a concert, if you have performed in it, either as part of the orchestra, as a soloist, as part of a chamber ensemble, or if you are a composer of one of the pieces. The copy will be delivered to you via email, as a link that easy to download/share. Please contact Nana Stotz to submit a request.
The best way to reach Eastman Computing is to fill out our support-request form at help.esm.rochester.edu. If it’s something you’d prefer to say out loud rather than write down, call ECS at 585-274-1160 and leave a voicemail. Either way, a request will be created for you automatically and you’ll receive an email that we’ve received your request. We’re not available for in-person, on-demand support at this time, but we can make an appointment for on-site support sessions.
Sure thing. Take this statement and fill in the blanks: When I tried to __________, I expected to see ____________________, but instead I got ____________________.
How do we get the latest version of Zoom?
For ESM-Provided computers:
- For an Apple computer, Managed Software Center (managed by ECS) will automatically install the latest version available.
- For a Microsoft Windows computer, Software Center (managed by University IT) will install the latest version available. ESM has an arrangement with University IT to give us the absolute latest version possible, since Zoom has been adding music-related enhancements to sound quality.
For your own computer:
- visit https://zoom.us/download and choose to download “Zoom Client for Meetings”
- install the software you just downloaded.
Zoom sounds horrible even though I have a decent microphone and a headset. What can I do to improve it?
- Follow the steps on this page: https://www.musicrepo.com/zoom-music-mode/. Prefer not to read the instructions? No problem! Watch the video version instead.
Can I get wifi in my studio, practice space, etc.?
It’s possible, but it’s a long, expensive process. Here’s the situation: In the vast majority of the spaces at Eastman that don’t have wifi yet, there is sound-deadening material in the walls. The problem is that it also (quite effectively!) blocks wifi signals. So while you might think that we need only a few wifi access-points to serve an entire floor, the reality is that we’d have to put them in nearly every studio. The access-points that the University uses are generally $2,000-$3,000 each to have installed. It’s a considerable one-time expense, but one that has to be carefully planned. Here’s what you can do: let us know what spaces you think should be prioritized. We take your requests in aggregate to plan for future wireless network improvements.
I have a wired network jack in my office, and my students want to use it/I want to use my personal laptop with it. Can I do that?
Short answer: no. University IT Network Security prohibits non-university devices from joining the wired network. The only exception is for student devices in the Student Living Center, however, those devices must be registered through ResNet.
Yes, it is! The Copy Center follows the hours for the building.
I have questions about how to run a copy job and I’d like to talk to someone about it in person. How and when can I do that?
You can meet with Drake in the Copy Center. His schedule in the Copy Center is as follows for the remainder of the semester:
- Mondays, 9am-11am
- Tuesdays, 3:30pm-5:30pm
- Wednesdays, 9am-11am
- Thursdays, 9am-11am
- Fridays, 12pm-2pm
I want to learn more about using the copiers, especially for common jobs related to scores. How should I do that?
Please click the link below to view our booklet with tips and how-to’s!