Table of Contents

Media Lab

Media Production

Computing Services

Copy Center


Media Lab


The Eastman Media Lab is now open daily from 7am-1am. The lab’s up-to-date schedule is posted on the lab doors, as well as on our website. We look forward to seeing you in the lab!


Media Production

How do I contact T&MP?

The best way to contact us is through email. You can also call us at (585) 274-1130.


Recording Engineers

Loaned Devices

I want to borrow a camera/audio recorder/microphone/mic stand/etc.  How do I do that?

Contact us via email at or call us at 585-274-1130!


I want to share my classroom on Zoom, so that online participants can see me, but also the students all at once. How do I do that?

Please get in touch with us – we have zoom carts that include a camera/monitor/computer.  To request a Zoom cart, please email

Performance Services

I want to have an event live-streamed. How do I do that?

Degree Recitals
We automatically livestream degree recitals. If you do not want us to livestream your degree recital, we would have to hear from you via email.  We do not list these on the website, leaving it to you to share the stream link with whoever you would like to share it with; you are welcome to post this on your social media to get the word out or share the link with them.  Please contact us to get the livestream information.

If in Kilbourn, and you are a pianist, do you want us to use the house left (making it possible to see the keyboard and hand movement), or house right camera? We will need at least one week’s notice prior to the event for internal scheduling and logistics.  Streaming usually begins about 15 minutes prior to your recital time. Visitors can go here to see a list of scheduled events or pick a link at the bottom of the page to see a specific performance hall.

We automatically livestream ensemble performances. If you do not want us to livestream the performance, we would have to hear from you via email. Please contact us for more information.

Other Performances
These are decided on a case-by-case basis.


If my degree recital requires sound reinforcement, and if I would like help with that, what information do I need to provide, to whom, and how far in advance?

For all sound reinforcement requests, contact us. Regarding timing: the sooner the better! These requests are currently being approved on a case-by-case basis.

Please be ready to provide information about:

  • the piece
  • the specific sound requirements
  • the instructions from the composer
  • where it lies within the program
  • a stage plot
  • your availability for a pre-performance sound-check


I’m faculty and need to book recording sessions for my course. How do I do this?

Faculty should email us at or call us at 585-274-1130 to start the conversation about scheduling the recording session(s). After that, the request is sent to the Dean’s Office, and of course, the Concert Office for hall availability.


Can I get an event live-streamed but have it behind a password, so that it’s not available to the general public?

Please contact us via via email at or call us at 585-274-1130.


What will recordings sound like without an audience in the seats?

Have no fear! The recording will not be too reverberant – the audio is captured through the hanging microphones in the hall, which are monitored by the engineer recording the concert from the recording studio.

Recordings are searchable through the Sibley Library.

Sibley “listening copies” are streamable here: They are available to the Eastman community only on campus, or through a VPN connection off campus.


If I’d like to get a copy of a concert, what do I do?

You may obtain a copy of a concert, if you have performed in it, either as part of the orchestra, as a soloist, as part of a chamber ensemble, or if you are a composer of one of the pieces. The copy will be delivered to you via email, as a link that easy to download/share.  Please contact us via via email at or call us at 585-274-1130.


Computing Services

How do I contact ECS?

The best way to reach Eastman Computing is to fill out our support-request form at If it’s something you’d prefer to say out loud rather than write down, call ECS at 585-274-1160 and leave a voicemail. Either way, a request will be created for you automatically and you’ll receive an email that we’ve received your request. We’re not available for in-person, on-demand support at this time, but we can make an appointment for on-site support sessions.


Something is wrong with my computer, but I don’t know how to describe it. Any tips?

Sure thing. Take this statement and fill in the blanks: When I tried to __________, I expected to see ____________________, but instead I got ____________________.



How do we get the latest version of Zoom?

For ESM-Provided computers:

  • For an Apple computer, Managed Software Center (managed by ECS) will automatically install the latest version available.
  • For a Microsoft Windows computer, Software Center (managed by University IT) will install the latest version available. ESM has an arrangement with University IT to give us the absolute latest version possible, since Zoom has been adding music-related enhancements to sound quality.

For your own computer:

  1. Visit and choose to download “Zoom Client for Meetings”
  2. Install the software you just downloaded.


Zoom sounds horrible even though I have a decent microphone and a headset. What can I do to improve it?


Network Access

Can I get wifi in my studio, practice space, etc.?

It’s possible, but it’s a long, expensive process. Here’s the situation: In the vast majority of the spaces at Eastman that don’t have wifi yet, there is sound-deadening material in the walls. The problem is that it also (quite effectively!) blocks wifi signals. So while you might think that we need only a few wifi access-points to serve an entire floor, the reality is that we’d have to put them in nearly every studio. The access-points that the University uses are generally $2,000-$3,000 each to have installed. It’s a considerable one-time expense, but one that has to be carefully planned. Here’s what you can do: let us know what spaces you think should be prioritized. We take your requests in aggregate to plan for future wireless network improvements.


I have a wired network jack in my office, and my students want to use it/I want to use my personal laptop with it. Can I do that?

Short answer: no. University IT Network Security prohibits non-university devices from joining the wired network. The only exception is for student devices in the Student Living Center, however, those devices must be registered through ResNet.


Copy Center

Is the Copy Center open?

Yes, it is! The Copy Center follows the hours for the building.


I have questions about how to run a copy job and I’d like to talk to someone about it in person. How and when can I do that?

You can meet with Will in the Copy Center. His schedule in the Copy Center is as follows for the remainder of the semester:

  • Mondays, 9am-11am
  • Tuesdays, 3:30pm-5:30pm
  • Wednesdays, 9am-11am
  • Thursdays, 9am-11am
  • Fridays, 12pm-2pm


I want to learn more about using the copiers, especially for common jobs related to scores. How should I do that?

Please click the link below to view our booklet with tips and how-to’s!

Copy Center Booklet


Other questions? Please contact us at or call 585-274-1130!