Technology and Media Production

Frequently Asked Questions

Table of Contents

How do I access my email from off-campus?

One way is to visit Be advised that after December 19th 2018, you’ll need be enrolled in a system named Duo in order to use this service. We will be publishing more detailed step-by-step directions soon.

Can my computer burn a CD?

All computers at Eastman have the capability to burn CDs.

Can my computer burn a DVD?

All computers at Eastman have the capability to burn DVDs.

Can my computer read a Blu-ray Disc (BD)?

At this time, Eastman does not have any computers that are capable of reading Blu-ray Discs

Does Eastman have laptops available for loan?

Eastman Computing Services has several Mac and Windows laptops available for loan to faculty and staff members. Laptops can be loaned for up to three weeks for business purposes. Laptop requests should be made at least one day in advance; however, providing additional advance notice helps ensure availability. Please see the Laptop Loan and Use Policy for more detailed information.

How do I know if I have received a virus?

The email server has automatic virus protection which removes viruses and suspicious files that are included in email attachments. In addition, each computer owned by the Eastman School of Music is equipped with antivirus software that is updated on a regular basis. If you suspect that you have received an email that includes a virus, please delete the email.

Why are we asked to shut down our computer and why is it on in the morning?

In order to help conserve energy, we ask that you turn off your computer at the end of the day. You will notice that the computer is powered on when you arrive in the morning. We have the computers set to automatically turn on in the morning so that any necessary software updates can be installed without causing an interruption.

Use of public network jacks

For security reasons, our network does not allow any unregistered computer to connect to the Internet. If you have wireless capabilities on your laptop, you may use it on the wireless network (see below).

Wireless Internet access

Eastman provides the UR Wireless network that may be accessed by any faculty, staff, or student with a wireless-equipped laptop. Please see our UR Wireless @ ESM page for further information.

Whom do I call with problems on my home computer?

For problems with a home computer, it is best to call your computer manufacturer.

What do you recommend I get for a personal computer?

Eastman is split between Windows PCs and Macs. We recommend that you purchase a system (Windows or Mac OS) in which you are most familiar. We currently purchase Dell Optiplex (desktops), Dell Latitude (laptops), Apple iMacs (desktops), and Apple MacBook Pros (laptops) for school-owned computers. Many of the packages on Dell’s website and the Apple Eastman Education store work very well. If you are planning to do extensive video/audio editing, more RAM and a bigger hard drive often become necessary. The University’s Computer Sales department often sells products at discounted academic prices.

If you purchase a 64-bit Windows PC, you will need to request directions for configuring UR VPN on your computer. You can request these directions by sending a message to

Laptops and desktops each have their advantages and disadvantages. While laptops are more portable, they are more expensive, and more prone to theft and damage. That said, many students at ESM have found laptops to be invaluable when traveling to auditions or festivals, but the labs at the school are also well equipped.

How much access does your department have to my private files?

The nature of our department requires that we have access to the files and folders stored on the servers under our care. Our staff only access these folders when necessary, and only with permission; their access is used to solve problems and maintain the security of our systems. We do not have access to any passwords or any email within Outlook or Entourage. We can reset a password, but are not able to tell you what it is.

How do I change my Registrar Pin?

We cannot change your Registrar Pin for you. To change it, visit the Registrar’s office in Student Services.

How do I activate my email account?

STUDENTS: The University has contracted with Google to use Gmail for email services for all Eastman students. Student email addresses are in the format of In addition, students also receive an alias in the format of that is automatically sent to the address. To activate your email account, visit

FACULTY and STAFF: Eastman provides an Microsoft Exchange email account to Eastman faculty and staff. To activate your email account, please visit the Eastman Computing Services office during business hours (M-F, 8-5).

Why didn’t my attachment go/come through?

The Exchange server has a list of “dangerous” filename extensions which it will not allow to pass through, such as .exe and .zip. If the sender renames it to something else, like “.exq” or “.zi_” it will go through. The recipient will need to save the attachment to a folder and change the filename back to the original before they can open the file. This will work for both outgoing and incoming messages.

What happened to my Outlook calendar reminders windows?

From time to time you may find that your Outlook calendar reminder window no longer appears in Windows. To fix this, click on the Windows orb in the lower left hand corner and enter outlook /cleanreminders in the ‘Search programs and files’ text box.

How do I check who has access to my calendar in Microsoft Outlook 2010?

Open Microsoft Outlook 2010, right-click on Calendar in the navigation pane, select Share and click Calendar Permissions. A list of people will display with the type of access they have on your calendar.

How do I check who has access to my calendar in Microsoft Outlook 2011 for Mac?

Open Microsoft Outlook 2011 for Mac, click on Calendar in the navigation pane, and then Control-Click on your calendar and select Sharing. A list of people will display with the type of access they have on your calendar.

How do I use Outlook Web access?

Please refer to “Using Outlook Web Access 2010” in the Tutorials section of this site.

What is a NetID and how do I use it?

A NetID is the ID used to access PeopleSoft (HRMS system), UR Wireless, VPN, and Blackboard. For students, the password is linked to their @u Gmail account. For more information, see

What mobile device would you recommend for accessing my University Email?

We recommend either an Android device or an Apple iPhone. If your email was migrated to the new email server, please go to MyIdentity Self Service to register your device and you will be emailed instructions on how to setup your University Email on your mobile device.

Where can I print?

Public printers are available in the Eastman Media Lab (located in the Eastman Living Center) and Sibley Music Library. Note: The public terminals in the library are not equipped with any word processing software. Printing in the library is therefore limited to web pages and email.

How can I setup VPN?

The University of Rochester Information Technology Services department maintains the Virtual Private Networking (VPN) system. VPN is used to access University resources from off campus using a secured connection over the Internet. More information is available at the ITS VPN Home Page. Your NetID username and password are now enabled to provide you with access to the VPN service. More information is available at the ITS NetID Home page.

Does the University Support Dial-up Service?

No, the University does not provide dial-up service.

What happens if I delete a file I need?

If you have deleted an important file that you need restored, call Computing Services at 274-1160 and they will attempt to recover the file for you. Detailed information (filename and location) will help Computing Services recover the deleted file. Please call as soon as you realize a file may be lost as backups are only available for the previous five weeks.

How can I find out more about using

You can find more information about Box in these links: