Technology and Media Production

What We Support

The following is a brief overview of the support services provided by the Eastman Computing Services department. More detailed information may be found at the Policies section of our website.

Software

The Eastman Computing Services department provides support to faculty and staff members for all of the software that is pre-installed on school computers, including:

Windows computers

  • Adobe Reader
  • Apple Music
  • Microsoft Edge
  • Microsoft Office
    • Excel
    • Outlook
    • PowerPoint
    • Word
  • Mozilla Firefox

Additional software for Windows computers can be found in Software Center.

Apple computers

  • Adobe Reader
  • Apple Music
  • Microsoft Office
    • Excel
    • Outlook
    • PowerPoint
    • Word
  • Mozilla Firefox
  • Preview
  • QuickTime
  • Safari

Additional software for Apple computers can be found in Managed Software Center.

Additional Software for both platforms – the following software can be requested for either Windows or Mac computers:

  • FileMaker Pro
  • Finale
  • Sibelius

If you have an additional software need, please send an email request to ecshelp@esm.rochester.edu with the software package and business justification.

Please contact Nigel Waters with questions about computers in the Eastman Media Lab (Student Living Center 103).

Personal Hardware

We do not support or troubleshoot personal computer hardware issues other than enabling access to our wireless network. Questions about problems with personal computer hardware should be directed to the manufacturer or vendor. (Dell, Apple, etc.)