Patron Information

Photography and Recording:

Please note that the use of unauthorized photographic and recording equipment is not allowed in our performance venues. We reserve the right to ask anyone disrupting a performance to leave the hall.

Lost and Found:

Eastman’s Lost and Found is located at the Eastman Theatre Box Office. To learn if we found your lost item, you can call (585) 274-3000, Monday – Friday 9:30 am to 2:30 pm, or email us at 

Ticketing Policy For Eastman Events:

If you are not able to attend an event, please contact the Box Office in advance of the scheduled event.  You may exchange your tickets for a different performance with no additional fees or you may donate the price of your tickets.

If an event is cancelled, ticket holders will be informed and offered the choice of account credit for a future event, refund, or donating the price tickets.  

If you require any special accommodations when attending events in our halls, please call the Concert Office at (585) 274-1109.

For Rochester Philharmonic Orchestra Events please visit for guidelines.

Covid Guidelines