Patron Information

Photography and Recording

Please note that the use of unauthorized photographic and recording equipment is not allowed in our performance venues. We reserve the right to ask anyone disrupting a performance to leave the hall.

Lost and Found

Eastman’s Lost and Found is located at the Eastman Theatre Box Office. To learn if we found your lost item, you can call (585) 274-3000, or come by the Box Office Tuesday – Saturday, 12 PM – 6 PM. 

Ticket Policy

Non-RPO Events

All ticket sales are final. There are no refunds or exchanges for purchased tickets.

If you are unable to attend an event for which you have purchased a ticket, you may return your ticket to the Box Office for a tax deduction. We make every effort to match donated tickets with current Eastman students.

If you require any special accommodations when attending events in our halls, please call the Concert Office at (585) 274-1109.

Rochester Philharmonic Orchestra Events

All sales are final. There are no refunds or exchanges on single ticket sales. Subscriber exchanges are subject to availability and are not permitted once a concert has past.

Rochester Philharmonic Orchestra Subscriber Exchange Policy:

Philharmonics, Pops, and Compose Your Own Series subscribers can exchange tickets in their series for any Philharmonics, Pops, Nutcracker, Sunday Matinee, or OrKIDStra performance at no cost, as long as the exchange is within the same price zone. If upgrading to a higher price zone, the subscriber must pay the difference.

Sunday Matinee and OrKIDStra subscribers can exchange into any Philharmonics, Pops, Nutcracker, Sunday Matinee, or OrKIDStra performance, but must pay the price difference.