University Information Technology provides IT services and support to enhance your education and campus experience.

Computer Labs, Printing, and Copy Services

There are three public computer labs with printing available on the Eastman campus. The Eastman Media Lab (in the Student Living Center) and The Cave (in the Main Building) are equipped with Macs, and the Listening Room (in the Sibley Music Library) offers both PCs and Macs.

For large or complex copy/print jobs, there are two Macs and multiple Xerox copiers in the Copy Center (on the Mezzanine level of the Annex).

A coin-operated copier is located in Sibley Music Library.

All copiers at Eastman can perform ‘scan-to-email’ functions, allowing you to turn paper copies into PDF files sent directly to your email address. There is no charge for this service. For more information, please visit

Technology & Media Production

The Technology & Media Production department is responsible for technology services throughout the Eastman School of Music. They provide support, advice, and training for desktop support, online content, individual and ensemble recording and filming, multimedia events, video-conferencing, distance learning, and public workspaces. For more information, please go to:

Media Production
The Media  Production  department is located in ESM60 (basement, main building), and provides audio and video recording services, live streaming of events, and AV services.  Self-serve AV equipment (video cameras, audio recorders,  projectors, and screens) is available to sign out.  Recording sessions with a T&MP engineer can be booked for an additional cost.

Eastman Computing Services
Eastman Computing is located in Room 35 off The Cave in the basement of Lowry Hall. The Eastman Computing Helpdesk offers support for NetID accounts, email access, and wireless connections, as well as assistance in troubleshooting general software and hardware issues. Contact the Helpdesk at 585.274.1160 or via email at For more information visit

Email, Internet & Telephones
University IT provides all Eastman students with a University email account.

About 3.5 million square feet of the University’s campuses have wireless coverage, including the Student Living Center, Sibley Music Library, and classrooms and public locations in Eastman academic buildings. All students living in residence halls are provided high-speed, wired access to the University campus network (ResNet). Students need to bring their own 14-ft Ethernet cord for wired Internet service; these are also available through the UR Tech Store.

Residential Life maintains courtesy telephones capable of inbound calling and local outgoing calls; those telephones can also be used for emergency calls. The University offers discounted cellular telephone service to students through select service providers. Students may sign up for new service or learn about discounts available for their current plan by contacting the provider directly.

Student Portal (Blackboard)
A number of student services are accessible through the student portal, including access to course syllabi, readings, assignments, grades, financial information, and OneCard accounts. The student portal also provides access to the Bursar’s online statement and payment system, UR ePay.

Course information can also be accessed via some mobile devices through the Blackboard Student application, which can be downloaded via UR Mobile.

UR Mobile

UR Mobile is a mobile app that provides access to a number of University web resources on iOS, Android, Blackberry, and mobile web browsers. It offers driving directions, campus maps, course descriptions and schedules, campus and athletic events, live shuttle locations, University news, directory information, and more. Download the app at

UR Tech Store
The UR Tech Store is the University of Rochester’s on-campus technology store that offers educational discounts on computers, software, accessories, video gaming products, popular consumer electronics, and other technologies. In addition, the UR Tech Store has partnered with local companies to provide repair services to the University community. Shop their website or visit one of their retail locations in Rush Rhees Library (at the IT Center) and the Medical Center (Room G-7220B).

Information Security
University IT provides an IT environment where information security is a priority. Best practices for secure passwords, routine backups, spam filtering and virus protection are just a few core services. They provide free antivirus software, which is available to download at They encourage all students to sign up for AlertUR, a system used to alert the University community via phone, text, and email in case of an emergency.

Copyright Infringement Information
Sharing copyrighted works without the copyright owner’s permission is illegal and a violation of University policy. Students have the responsibility to know the law and University policy on downloading and distributing copyrighted files.[WD7]  For more information visit 

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