ESM Faculty & Staff Handbook 2009-2010
COMMITMENT TO CUSTOMER SERVICE
First and foremost, the Eastman School of Music administration and core staff desire to create an atmosphere that combines our collective skill, artistry and scholarship in a pro-active, positive environment. We value “customer service”—whether our customers are students, faculty, staff, alumni or members of the Rochester community. In the busy academic environment, we desire to communicate clear and concise information in a friendly, approachable manner. If questions arise out of your area of expertise, please make every effort to assist faculty, staff or students with answers to their questions -- either by making a phone call to find out the answer or by directing the individual to the proper office. Always remember common courtesies go a long way in “putting our best foot forward.”