ESM Faculty & Staff Handbook 2009-2010
COMPUTING SERVICES
• Support
• Hardware & Software Policies and Procedures
Support
Eastman Computing Services provides support to faculty and staff members for all of the software that is pre-installed on school supplied computers, including: MS Office (Outlook, Word, Excel and PowerPoint), Entourage, Adobe Acrobat Reader, Mozilla /Firefox, Safari, Internet Explorer, Symantec Norton AntiVirus, PowerDVD, iTunes, QuickTime, RealPlayer, Winamp, Windows Media Player, Roxio Easy CD Creator.
ECS does not provide support for public and lab computers. Please contact Nigel Waters at nwaters@esm.rochester.edu with questions about these systems.
We are unable to support or troubleshoot personal computer hardware issues other than enabling access to our wireless network. Questions about problems with personal computer hardware should be directed to the manufacturer or vendor.
Hardware & Software Policies and Procedures including
• Remote Access of Computers by ECS Staff
• Computer Ownership and Location
• Software Licensing
• Hardware and Software Requests
• Personal Computer Support
• Software Installation
• Personal Computers on the School Network
• E-mail Usage
• Accessing Email From Off Campus
• Password Policies
• Computer Logout/Shutdown Policy
• Data Backups
• Computer Sales and Recycling
• Quotas
• Student Workers
can be found here: http://www.esm.rochester.edu/esmtmp/ecs