What We Support

The following is a brief overview of the support services provided by the Eastman Computing Services department. More detailed information may be found at the Policies section of our website.

Software

The Eastman Computing Services department provides support to faculty and staff members for all of the software that is pre-installed on school computers, including:

Windows computers

  • Adobe Reader
  • Adobe Flash Player
  • Adobe Shockwave Player
  • CyberLink PowerDVD
  • iTunes
  • Microsoft Office 2010 (Windows)
    • Excel
    • Outlook
    • PowerPoint
    • Word
  • Mozilla Firefox
  • Internet Explorer
  • QuickTime
  • Real Player
  • Roxio Easy CD Creator
  • Sophos Anti-Virus
  • Windows Media Player

Apple computers

  • Adobe Reader
  • Adobe Flash Player
  • Adobe Shockwave Player
  • Microsoft Office 2008 (Mac)
    • Entourage
    • Excel
    • PowerPoint
    • Word
  • Microsoft Office 2011 (Mac)
    • Excel
    • PowerPoint
    • Word
  • iTunes
  • Mozilla Firefox
  • Preview
  • QuickTime
  • Real Player
  • Safari
  • Sophos Anti-Virus

Additional Software for both platforms – the following software can be requested for either Windows or Mac computers:

  • FileMaker Pro
  • Sibelius 7

If you have an additional software need, please send an email request to ecshelp@esm.rochester.edu with the software package and business justification.

Please contact Nigel Waters with questions about computers in the Eastman Media Lab (Student Living Center 103) or Internet Cafe (basement of main building).

Personal Hardware

We do not support or troubleshoot personal computer hardware issues other than enabling access to our wireless network. Questions about problems with personal computer hardware should be directed to the manufacturer or vendor. (Dell, Apple, etc.)